2024 Prices changes at Cegid
Retail
Did you just receive your invoice and would like to know how it was calculated? Increases, implementation of new pricing and frequency...here is some key information to help you better understand the price changes at Cegid.
01/ Why do rates increase?
There are two factors that can explain the increase in prices (outside of the act of purchase): Cegid’s investments in maintaining, improving and creating management solutions and related services, and the economic context of each country.
Product innovations
Click on “+” to display explanations for each block.
Cegid Retail Y2
We are developing new features that are useful to your business and connect you with new technologies.
| Your benefits | Achievements |
|---|---|
| Your benefits: Technology | Achievements: Investment in the technology base to provide more business and technical APIs, new extensibility mechanisms and connectors with value-added partner services. |
| Your benefits: Mobility and user experience | Achievements: Investment in mobile solutions and new front-ends with Cegid Retail Live Store and Inventory Tracking |
| Your benefits: Cloud | Achievements: Enhanced cloud platform for even greater security and availability. |
| Your benefits: Compliance | Achievements: Taking into account a growing volume of new international tax and data protection regulations |
| Your benefits: Data | Achievements: Investment in data and AI to improve usage and operational performance analysis |
Cegid Orli & SCM
| Your benefits | Achievements |
|---|---|
| Technology | Investment in the technological base to provide more business and technical APIs, a new access portal with integration of new authentication mechanisms |
| Cloud | Enhanced cloud platform for even greater security and availability. Investment to offer the Supply-Chain SCM solution as SaaS |
Services
We regularly create new services to help you consume your services better and manage your account independently.
| Your benefits | Achievements |
|---|---|
| More autonomy for your users and better productivity in their work. | The documentation of all our applications is now available on a dedicated portal, with free access to all our customers: Cegid Retail Y2, Cegid Retail Winstore and Cegid Retail Intelligence. |
| Easier learning for your new employees with a turnkey integration path. | Free access to our digital e-learning courses for Cegid Retail Y2 for five learners per company. Learn more. |
| High-quality experts for your projects who are proactive in terms of solutions, processes or your business challenges. This allows you to make the most of our solutions in your context. | Strengthening the certifications and training of our consulting teams. |
| We help you get the most out of your solutions and support you throughout your development. | A team of Customer Success Managers track your account, a service included in your SaaS subscription. |
| Better consume your services and find answers with complete autonomy. | New services available on CegidLife: Development of new forms (ticketing) | Implementation of a simplified complaint process | “Understand my invoice” tool. |
The economic environment
Click on “+” to display explanations for each block.
Infrastructure
We invest heavily every year to ensure a state-of-the-art, high-performance and secure cloud foundation for all our business applications, and offer you the highest guaranteed availability, anywhere in the world.
| Your benefits | Achievements |
|---|---|
| A high-quality service, available anywhere in the world. | Strengthening of our SaaS teams dedicated to the applications of the Retail business lines. |
| More peace of mind with a continuously monitored application. | Investments in monitoring and surveillance with the creation of a centre dedicated to the steering and monitoring of all SaaS activities: the Cegid cockpit. |
| Greater application availability. | Securing the availability of the Cegid Cloud platform by strengthening the Cegid SOC (Security Operating Centre). |
| High-level security for your data. | Our infrastructures benefit from constant scalability of security technologies and are ISO 27001 and CSA Star certified.Learn more. |
| You are in compliance with the new Chinese legislation, if this is applicable to you. | Application of the PIPL required in China. |
| Securing your consumer relations and your company in accordance with the regulations in force. | Ongoing investments around the GDPR. |
Cegid Retail Store Excellence
New multi-channel integration platform (Connected), Enhanced communication tools (Newsfeed, Notifications), New standalone application for Area Managers, New features to facilitate administration and configuration
Artificial Intelligence (AI)
Generative Artificial Intelligence is spreading rapidly around the world, disrupting organizations in all sectors. It is also transforming our business as a software publisher, whose vocation is to offer management solutions to these organizations, whose needs are evolving. Against this backdrop, we are investing heavily in the rapid integration of this technology into our product portfolio.
Our technology partners
Cegid works on a daily basis with an ecosystem of technological and functional partners made up of world leaders and experts recognized in their markets. To cope with rising costs (salaries and raw materials), and despite their major efforts to reduce their energy consumption linked to Cloud activities, they are increasing their overall rates, all or part of which we pass on in our pricing changes.
These investments are all the more essential in a context of technological revolution linked to generative AI, to continue to ensure a state-of-the-art, high-performance and secure cloud foundation for all our business applications, and to offer you the highest guaranteed availability, anywhere in the world.
Our Human Resources
Our activities require highly qualified professionals. This situation is made even more complex by the transformation of our business lines in line with the emergence of generative AI. As a result, we regularly have to bring our remuneration packages into line with the market.
What's more, we invest every year in training to ensure that they maintain their level of expertise in line with the extremely rapid changes taking place in the sector.
02/ How are the prices reviewed?
Support products and services
To cover our investments, we must adjust your monthly fees in accordance with the general terms and conditions of use of our services.
You are in the initial commitment period*
Monthly fees are subject to an increase limit of 8% for SaaS products and for services ordered and not yet consumed and invoiced.
Beyond* or for maintenance activities
The increase % varies by activity and product. Increases are generally implemented at the beginning of the year.
Please note: we reserve the right to make a second increase during the year (up to a maximum increase of 8% for the year for the two increases combined) if exceptional circumstances so require, such as in the current context of high inflation.
* Excluding any specific clause that may apply (such as clauses negotiated under a framework agreement).
Concrete example
In 2022, company X paid a monthly fee of €100.80 for the use of its product and services.
On 1 January 2023, an annual revision of 5% was applied to a product line under its contract:
€100.80 x 1.05 = €105.84. We rounded up to the next decimal place, so €105.90.
In 2024, company X’s monthly invoice is now €105.90.
03/ Understanding my invoice
The explanations provided relate to all our products and services and are not exclusive to Cegid Talentsoft.
Content of invoices
In the following document, you will find the key explanations of your invoices: consumption, training services, payment information, etc.
04/ FAQs
When and how am I informed of increases?
Annual revisions are applied in January or on the anniversary date of your contract. You are therefore informed when your invoice is issued and when your contract is signed in advance.
Can I refuse these increases?
Annual revisions are contractual as indicated in the terms and conditions of use of our services. It is therefore not possible to refuse them unless the contract is terminated.
I want to make a termination request (choose “invoices and contracts” in CegidLife):
Do these increases apply in countries other than France?
Yes, we apply annual reviews in the different countries in which we operate. They result simultaneously from the regulations in force in these countries and the general terms and conditions of sale of our subsidiary, if the contract has been issued locally. If the contract was signed under Cegid SAS for a company located abroad, the applicable rules are those mentioned above.
What GTCs apply to my contract?
Our general terms and conditions of sale are subject to regular changes to adjust not only to the latest regulatory, legislative and technical changes but also to changes in our products and services. The date of the last update is indicated on the document. You can consult them, at any time, on our website at https://www.cegid.com/en/terms-and-conditions/ The latest published version automatically applies to your policy (for all policies taken out or modified after 2019).
